Consult Outsource

Business Process Outsourcing

Business Process Outsourcing (BPO) has become a key contributor in improving operational efficiency, customer service, and quality, while reducing overall cost of doing business by as much as 25%-50%. BPO applies best practices to optimize processes and to improve accuracy rates and cycle time, ultimately requiring less labor while adding performance and quality enhancements.

Conteneum combines onsite process optimization with offshore outsourcing while using BPO as driver to reduce cost, enhance processes, and finally to produce sustainable and measurable results. While maintaining their current technology and business infrastructures, our clients can view our offshore operations as an extension of their operations and de-risking of their business.

The core benefit that our services deliver to our clients is improved operational cost structure coupled with global delivery. Our offshore team-members consider their job opportunities to be of premium nature and in return they are willing to invest 110% on their jobs. In the process, they produce extraordinary results for our clients. As we all know, a motivated work force produces extraordinary results.   By utilizing our BPO expertise our clients will be able to:

Upgrade delivery from 8-5 to 24x7.
Reduce total cost of operations by 25% to 50%.
Optimize business processes to maximize return.
Accelerate implementations and improve productivity.
Improve revenue as a result of operational efficiencies.
Improve time to market by focusing on core competencies.
 
The mechanics of BPO:
BPO in general has become the next higher-value and innovative place for businesses to go. In Phase I our BPO teams work closely with our clients to make the right choices and to identify the areas that offer the best opportunity. In phase II we transfer knowledge of applications and business processes to our offshore centres. In phase III chosen alternatives are implemented. In phase IV we continue to transfer and monitor chosen business processes for increased productivity and cost reduction.      
 
Our Focus:
Risk assessment
Budget constraints
Schedule compliance
Client’s business drivers
Ongoing quantitative quality analysis
                       
 
Our Services:
Data entry
Customer service
Invoice processing
Help-Desk services
Call centre operations
 
Our Delivery:
Partner up with clients
Global delivery model
Knowledge transfer and maintenance
Total cost of ownership (TCO) analysis
Customized solutions & individualized distribution
 
 
 
Your Results:
Improved ROI
Reduced TCO
Greater efficiency
Higher productivity
Improved speed to market